Terms and Conditions
We will always try to fulfil an order however there may be reasons an order cannot be fulfilled and we reserve the right not to accept an order. For an example we may not accept an order for one of the following reasons.
The product you ordered is unavailable from stock. We are unable to obtain authorisation for your payment. The identification of a pricing or product description error.
We will inform you as soon as we can if we are unable to fulfil an order. Order acceptance and the completion of the contract between you and us will take place on the despatch of the products ordered to you unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in Order Cancellation.
You can cancel an order at any time up to the point of despatch. Contact us by email or telephone and we will refund your card and cancel the order. Once the order has been despatched you can still return the product. See Returns & Shipping Damages below.
Pricing & Description Errors
All product details entered on the site have been entered with due care however there may be errors. Where a description error becomes obvious we will contact you in order to establish if you wish to cancel the order – in which case we will refund payment in full. Where a pricing error occurs, if the price is understated we will despatch the order and refund the balance. Where the price is overstated we will contact you and determine if you wish to pay the balance or cancel the order. NOTE: Order acceptance occurs at the point of product despatch – we reserve the right not to fulfil an order where a pricing error has occurred.
Our Security Policy
We at the Traditional English Apron Company are committed to a secure transaction.
All payment transactions are processed through PayPal.
When you shop with us, on the web, by phone, or by post you will have given us your name, address, phone number and email address, because this is the only way we can process your order.
We will not pass your details on to any 3rd party – this includes your email address.
Payment & Delivery Information
Payment via PayPal:
Safer with every transaction.
PayPal delivers one of the most secure payment platforms in the world. After more than a decade as a leader in online payments, we’ve learned a thing or two about keeping your information safer. Whether you’re buying, selling, or transferring money, you get an extra layer of security when you use PayPal. That’s because all your financial information (like your bank account details and your credit card number) is securely stored and encrypted on our servers. So you don’t need to share your financial information with the person receiving or sending the money and expose your details online or in public.
In addition, your transactions are monitored 24 hours a day, seven days a week, by a dedicated team of security specialists whose sole purpose is to identify suspicious activity and help protect you from fraudulent transactions. If a transaction doesn’t go as planned, or you’re worried about anything at all, like fraud or phishing, it’s easy for you to report issues and get help. On top of all this, we provide additional protection on your eligible purchases and sales through our Buyer Protection and Seller Protection policies, described below.
Payment by cheque:
Not everybody likes using their credit card on the internet. You can of course order by phone but if this inconvenient we are happy to accept payments by cheque. Please ensure you enclose the item names and descriptions. Cheques should be made payable to The Traditional English Apron Company and sent to:
The Traditional English Apron Company
1 North Road
Please allow an extra 5 working days delivery for cheque payments and where possible enclose an email address or contact number as we may need to contact you.
To guarantee delivery by Christmas orders must be received by the 21st December. At all times other than Christmas items are normally despatched within 5 working days of receipt of order and should therefore arrive in about 10 days at the latest. All items with a value in excess of £50.00 will require a signature on delivery. We do make a charge for Postage & Packing (see Postage). If we have to split an order because an item is out of stock we will charge P&P on the first delivery only. For instant dispatch or gift wrapping, please contact us.
Returns & Shipping Damages
At The Traditional English Apron Company we are committed to customer satisfaction and offer a full returns service. If you are dissatisfied with your purchase just return it to us along with the delivery slip and provided it arrives back in one piece and with the (product) wrapping intact we will be happy to arrange a replacement or refund. (Let us know which). Also please clearly state the reason for return – it will help us to ensure our website and quality of products meets our customers’ expectations.
We will honour exchanges up to 28 days after receipt of goods. Refunds will be given if the item is returned within 14 days of receipt of goods.
Breakages MUST be notified prior to return and we will issue a returns number and ship out a replacement. We cannot refund broken items received without a returns number. You can phone or email us using the details on the contact page.
If the item is a custom order by the buyer the standard return policy is not applicable. Custom created items may only be returned if they are faulty.
Natural blemishes, scars and marks on leather do not count as a defect. They add to the character and uniqueness of the goods.
PLEASE ADVISE US PRIOR TO RETURNING ITEMS
If you think that you need to return an item please send an email at the earliest possibility to firstname.lastname@example.org stating your name, order and any reasons for the return.